Frequently Asked Questions

Frequently Asked Questions

How do I track my order?

Once your order has been dispatched, you will receive a tracking update by email where available. You can also track your order at any time using our Order Tracking page or by logging into your account and visiting the My Orders section.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it. We may be able to amend orders within 1 hour of placement, but once an order has been processed or dispatched, changes may no longer be possible. Please email us immediately at hello@orvik.co.uk.

What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, and American Express through our secure checkout. We also support Apple Pay and Google Pay where available.

How much does shipping cost?

Standard shipping costs £2.77 for orders under £25.00 and is free for orders of £25.00 and above. Express shipping is available for £3.60. Delivery times are shown at checkout and in our Shipping Policy.

How long does delivery take?

Orders are usually processed within 1 to 2 business days. Standard delivery takes 2 to 3 business days, while express delivery takes 1 to 2 business days after dispatch.

Are your products good quality?

We focus on offering products that meet high standards of quality and reliability. Each item is carefully selected to ensure it delivers value, performance, and consistency for our customers.

Why choose us?

We are committed to providing a smooth shopping experience, fast and reliable shipping, and responsive customer support. Our goal is to build long term trust by delivering quality products and dependable service.

What is your return policy?

We offer a 30 day return policy. If you would like to return an item, please review our full Returns Policy for eligibility, conditions, and instructions.

How long does a refund take?

Once your returned item has been received and inspected, approved refunds are usually processed within 5 business days. Your bank or payment provider may take additional time to complete the transaction.

Did not receive my order confirmation or tracking email?

Please check your spam or junk folder first. If you still cannot find the email, contact us at hello@orvik.co.uk and we will assist you.

How can I contact customer support?

If you need help with your order, shipping, or returns, please visit our Contact Page or email us at hello@orvik.co.uk. We aim to respond as quickly as possible.