Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Orvik, a brand owned by Ecoflitz LTD, collects, uses, and protects your personal data when you use our website and services. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

Identity data such as your name
Contact data such as your email address and phone number
Billing and shipping address
Order details and purchase history
Payment information (processed securely via third party providers, we do not store card details)
Technical data such as IP address, browser type, and device information

How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders
To manage payments and transactions
To communicate order updates and customer support responses
To improve our website, services, and customer experience
To prevent fraud and ensure website security

Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of a contract (to process and deliver your order)
Legal obligations (such as tax and accounting requirements)
Legitimate interests (to improve our services and prevent fraud)
Consent (for marketing communications where applicable)

Sharing Your Information

We may share your data with trusted third parties where necessary to operate our business, including:

Payment processors and financial service providers
Shipping and delivery companies
Website hosting and platform providers
Analytics and marketing service providers

We only share the minimum data required and ensure appropriate safeguards are in place.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data where applicable
Object to or restrict processing
Withdraw consent at any time (where applicable)
Request transfer of your data

To exercise your rights, please contact us using the details below.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support marketing activities. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data. Payment information is processed securely by third party providers and is not stored on our servers.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at hello@orvik.co.uk or visit our Contact Page.