Terms of Service

Last updated: March 2026

By accessing or using this website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

About Us

This website is operated by Orvik, a brand owned and managed by Ecoflitz LTD. Throughout the site, the terms “we”, “us” and “our” refer to Orvik and Ecoflitz LTD.

Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. Misuse of this website may result in restricted access.

Orders and Acceptance

All orders are subject to availability and acceptance. Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for reasons including stock availability, suspected fraud, or pricing errors.

Pricing and Payment

All prices are displayed in GBP and include applicable taxes where required. Payment must be made at the time of purchase using the payment methods available at checkout. We use secure payment providers to process transactions.

Shipping and Delivery

Delivery times are estimates and may vary depending on location and external factors. Full details regarding shipping methods, costs, and timeframes are outlined in our Shipping Policy.

Returns and Refunds

We offer a 30 day return policy in line with applicable UK consumer laws. For full details on eligibility, conditions, and how to return items, please refer to our Returns Policy.

Consumer Rights

Nothing in these Terms affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

Product Information

We make every effort to ensure product descriptions, images, and details are accurate. However, slight variations may occur. We do not guarantee that all product information is free from errors.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Intellectual Property

All content on this website, including text, images, branding, and design, is owned by or licensed to Orvik and Ecoflitz LTD and may not be copied, reproduced, or used without permission.

Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activities under your account.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us at hello@orvik.co.uk or visit our Contact Page.