Returns Policy

We want you to be completely satisfied with your purchase. If something is not right, we aim to make the returns process simple and straightforward.

30 Day Returns

You may return eligible items within 30 days of delivery for a refund or exchange. To qualify for a return, items must be unused, in their original condition, and returned with all original packaging and tags where applicable.

How to Start a Return

To request a return, please email us at hello@orvik.co.uk with your order number and reason for return. Our team will review your request and provide return instructions within 1 to 2 business days.

Return Conditions

Items must be unused and in resellable condition
All original packaging, tags, and accessories must be included
Proof of purchase (order number or receipt) is required

Non Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product type. These may include personal care items, opened or used products, or any item marked as non returnable at the time of purchase.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can assess the issue quickly. We will arrange a replacement or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are typically processed within 5 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Exchanges

If you would like to exchange an item, please mention this when contacting us. Exchanges are subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked service, as we are not responsible for items lost during return transit.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us and we will assist you further.

Contact Us

If you have any questions about returns or refunds, please contact us at hello@orvik.co.uk or visit our Contact Page.